Terms of service.

All floral preservation pieces created by our studio are handmade works of art crafted with real, natural flowers. Because each bloom is unique and undergoes an organic drying and preservation process, 100% color or shape perfection cannot be guaranteed. Some flowers may darken, fade, or change in tone, and a small number of blooms may be lost during the process. By placing an order, the customer acknowledges that these natural variations are part of the artistic nature of preserved floral art. In addition, color restoration is an art and not an absolute. Please keep this in mind when comparing the original color to the flowers with any color enhancement services, as Bloom and Board Pours will not be held liable for differences.

When customers ship their bouquets to us, we photograph the flowers exactly as they arrive to document their condition upon receipt. We are not responsible for the condition of flowers upon arrival or for any damages that occur during shipping to or from our studio. Likewise, while we package all finished products with care, we are not liable for any shipping damages after the order leaves our possession. Customers are encouraged to contact the carrier directly to file any claims for in-transit issues. Finished pieces should be cared for properly by the customer — avoid placing them in direct sunlight, high humidity, or extreme temperatures, as these conditions can cause discoloration, moisture damage, or warping. All flowers will naturally fade over time; however, our color-correction techniques and UV-protective sprays help slow this process. Please note that all epoxy resins, regardless of professional grade, may develop slight ambering or yellowing as they age.

We offer a 30-day satisfaction policy from the date of pickup or delivery. Within this period, customers may request free re-polishing or minor adjustments (such as resin surface touch-ups or hardware tightening). Major alterations or changes to design, size, or layout after completion are not included and may require an additional fee.

We do not provide any left-over flowers to the customer. See FAQs page for more details.